Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We process shipments through the USPS, so you’ll typically receive your orders in 5-7 business days.
To do so, you must send an email to info@4on.us on the same day you made the purchase.
Please refer to the following website to track your order: https://tools.usps.com/go/TrackConfirmAction_input
Your payment details are processed through the Stripe gateway, so we never have access to your card information.
Of course, the prices are without taxes, which are calculated during checkout according to your zip code
We only ship within the territory of the United States of America
That’s right, each purchase is processed in a single package.
If you need to swap an item
Returns and Exchanges
When purchasing products on the website, you as a customer have a statutory right of withdrawal of 7 days that applies from the moment you receive a product that you have ordered. Please visit https://4on.us/refund_returns/ for more information
Please write immediately to info@4on.us with name, address, email, order and evidence of the damage.
Use the chat icon at the bottom of the web or write your query to info@4on.us
You must send an email to info@4on.us during the same day of your purchase to make the adjustment
You can cancel any order that is within the first 7 days after purchase, and the return costs will be borne by the customer.
Sure, but you should be aware that delivery times can take 3 to 4 weeks.