General description
Our returns and refunds policy depends on whether the issue is due to an error on the part of 4on; in such cases, 4on shall be responsible for product returns or refunds, provided that:
- Package incorrectly labeled or packed
- Excessive dimensions or weight
- Shipping label filled out incorrectly
- Shipping label affixed improperly
- Boxes in poor condition
- Insufficient or inadequate packaging
If the error lies with the “reseller” buyer, they must understand that such errors may be attributable to them, and they shall bear responsibility in the event that:
- The customer provides incorrect “exact” details.
- The customer provides incomplete information or inaccurate data for delivery.
- The customer cannot be located, or is repeatedly unavailable.
- The package is explicitly refused.
- Failure to make payments or settle the invoice in full.
- High-risk or dangerous areas.
- Delivery restrictions.
- Changes to details or information after shipment (such as name, address, or similar).
- Failure to claim or collect the product in a timely manner once it has been delivered to the customer’s home, office, warehouse, P.O. box, or similar location.
In the event that the error lies with 4on—based on the points mentioned above—4on is obligated to either issue a refund or resend the products within 10 business days.
In the event that the error lies with the “reseller” (the buyer)—based on the points mentioned above—the steps to be taken by 4on are as follows:
- Handle the return of products in cases where the customer could not be reached.
- Verify that all merchandise is in good condition.
- Once checked and confirmed to be in good condition, the merchandise is reshipped to the reseller.
- The reseller is responsible for covering the shipping costs again.
- The timeline for reshipping the merchandise depends on us having received the items back and having completed an inspection at our warehouse.
It is important to note that any data not provided to our company, or any incomplete information, is the client’s responsibility; it is the client’s obligation to ensure that all destination details—such as the address, any relevant notes, email, phone number, and similar information—are provided.
For our part, we process shipments exactly as per the information supplied by the client.
Refunds
A refund will be issued only if the error originated on our end—as outlined in the terms regarding 4on’s areas of responsibility—provided it is reported within 10 days.
If an issue arises due to the customer—such as the provision of incorrect or incomplete information, or any other error for which the customer is responsible—no refund will be granted. However, the products may be reshipped, provided they are returned to our warehouse and the customer supplies the correct information and a new tracking code.
Refunds will be issued to the account specified by the customer. Please note that any monetary refund is contingent upon an assessment to determine whether the issue is the responsibility of the reseller or 4on.
Products on sale
Only regular-priced items can be returned. Sale items are non-refundable.
Need help?
For any questions regarding refunds and returns, please contact us at info@4on.us.